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Salesforce Service Cloud Implementation & Integration.

Bristol Based Automobile Company

Service Cloud Implementation

- United Kingdom - Automobile


Problem Statement

Customer requires to replace the existing system with Solution Cloud for end-users-- IT Helpdesk & application groups for:


  • Occurrence Management

  • Trouble Monitoring

  • Adjustment Management

  • Solution Request Administration

  • Coverage.

Solution

  • Automated interface between occasion monitoring & incident management devices to enable categorization of occurrence types as well as their resolution.

  • Configured best practice issue monitoring process.

  • Standard methods as well as treatments for punctual & effective handling of modifications.

  • Structured & well-defined solution directory motivating clients to offer their very own needs.

  • Integration with Active Directory.


Result

  • Raised performance & efficiency of assistance teams.

  • Better end-user uptime and also fulfillment.

  • Improvement in the achievement of service level targets.

  • Maximized company danger.

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