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Bristol Based Automobile Company
Service Cloud Implementation
- United Kingdom - Automobile
Problem Statement
Customer requires to replace the existing system with Solution Cloud for end-users-- IT Helpdesk & application groups for:
Occurrence Management
Trouble Monitoring
Adjustment Management
Solution Request Administration
Coverage.
Solution
Automated interface between occasion monitoring & incident management devices to enable categorization of occurrence types as well as their resolution.
Configured best practice issue monitoring process.
Standard methods as well as treatments for punctual & effective handling of modifications.
Structured & well-defined solution directory motivating clients to offer their very own needs.
Integration with Active Directory.
Result
Raised performance & efficiency of assistance teams.
Better end-user uptime and also fulfillment.
Improvement in the achievement of service level targets.
Maximized company danger.
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