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Florida Based Hospitality Company
Sales & Service Cloud Implementation
- United States - Hospitality
Problem Statement
The client intended to set up a centralised system that would enable them to globalise all of their solutions and also handle every one of their consumer communications and communications. They required a scalable system that would enable their customers to look for info conveniently as well as rise situations quickly as well as properly.
Solution
We developed a client area that permits client's industrial clients to login, change instances, view as well as raising orders as well as provide comments.
Consumers can currently manage all of their communications with clients via one centralised platform.
The largest impact customer has seen, is that it has allowed them to globalise a lot of their service procedures implying they are no longer restricted to their United States center in US hrs, it is helping them become an absolutely worldwide company.
Result
Raised Client Complete Satisfaction
Accelerated case rise process
Globalization of organization procedures
Boosted Productivity
Offered 360 degree sight of consumer
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