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Salesforce Community Cloud Solutions on Web as well as Mobile.

Florida Based Hospitality Company

Sales & Service Cloud Implementation

- United States - Hospitality


Problem Statement

The client intended to set up a centralised system that would enable them to globalise all of their solutions and also handle every one of their consumer communications and communications. They required a scalable system that would enable their customers to look for info conveniently as well as rise situations quickly as well as properly.


Solution

  • We developed a client area that permits client's industrial clients to login, change instances, view as well as raising orders as well as provide comments.

  • Consumers can currently manage all of their communications with clients via one centralised platform.

  • The largest impact customer has seen, is that it has allowed them to globalise a lot of their service procedures implying they are no longer restricted to their United States center in US hrs, it is helping them become an absolutely worldwide company.


Result

  • Raised Client Complete Satisfaction

  • Accelerated case rise process

  • Globalization of organization procedures

  • Boosted Productivity

  • Offered 360 degree sight of consumer


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